1. GENERAL TERMS AND CONDITIONS
1.1. Super Tramp Plymouth and Super Tramp Sunderland (“Super Tramp”) are suppliers of recreational services and facilities to you (the customer) including, but not strictly limited to, trampolining, Slam Dunk, Dodgeball, use of “The Wall”, Air Bag and Free Bounce (“Recreational activities”).
1.2. By purchasing entry for, or by using any of the facilities at Super Tramp, the customer agrees to be bound by these conditions.
1.3. The customer acknowledges that the recreational activities at Super Tramp are dangerous with many inherent risks and hazards and as a consequence, personal injury and sometimes death can occur. The customer assumes and accepts all such risks and hereby waives the right to any legal action against Super Tramp for any personal injury or death in any way whatsoever caused by, or relating to, the customers participation in such activities.
1.4. The Customer acknowledges these Terms and Conditions contain important information regarding participation in any activity by the customer and any participant within their party and shall ensure that all members of their party are aware of and agree to be bound by this agreement.
1.5. Super Tramp, its employees, directors and agents are not liable to you, your dependents or legal representatives for personal injury or death suffered by the customer due to the recreational activities not being supplied with due care and skill or not being reasonably fit for their purpose.
1.6. Super Tramp does not accept responsibility for the loss of property or theft arising from the use of facilities. Money or valuables should therefore not be left unattended. Valuables can be deposited in our onsite locker facilities.
1.7. Children must be at least 5 years of age to use the facilities and a waiver must be completed on your first visit by the accompanying parent or guardian. Each waiver will be valid for 12 months (clause 1.7 does not apply to those attending the TOTS club or the Family Bounce – see clauses 2.0-3.9 and 7.0-7.5).
1.8. It is Super Tramp park policy that participants who are bouncing must wear Super Tramp branded grip socks at all times whilst using equipment. These can be purchased from reception on arrival. Other brands of trampoline park socks are not permitted to be used or worn at any time in any session.
1.9. Anyone aged 12 years or under must be accompanied at all times by an adult (18+ years) whilst in the park. Anyone using the Super Tramp park facilities aged 16 or over must have a waiver completed by themselves or a consenting adult at the point of check-in.
1.10. The weight limit for an individual participant is 17.5 Stone (111 Kilos). Super Tramp recommends that if you have any weight-related concerns, you should consult your health services provider and receive medical clearance before engaging in trampoline jumping at Super Tramp.
1.11. Whilst using Super Tramp facilities you consent to images and video being taken for security and/or promotional purposes of yourself, your children or of children for whom you are responsible.
1.12. The Company (“Super Tramp”) requests that its customers remain vigilant whilst using the trampoline park and report any suspicions they might have regarding the use of photographic equipment to a member of the company’s staff.
1.13. Once entry to Super Tramp has been purchased - both online and over the counter - it cannot be transferred or resold. Entry is valid only for the date and time shown and is void if tampered with.
1.14. If you purchase entry to use the trampolines or any other equipment or facilities at Super Tramp on behalf of another person, you and that other person both agree that you make the purchase as the authorised agent of that other person so that he/she will be bound by these conditions.
1.15. All bookings must be made by credit or debit card and will only be considered final when an email confirmation has been sent to the booking party.
1.16. Confirmation of your transaction will be sent to the nominated email address once your payment for the transaction has been cleared. If you do not receive a confirmation email within two business days, please contact Super Tramp.
1.17. The customer shall be entitled to cancel a booking, subject to Super Tramp receiving such request for cancellation at least 48 hours prior to the date and time stated within the Booking Confirmation.
1.18. Super Tramp will allow the customer to re-schedule a booking provided the notice period within this clause has been given. However, should a booking be cancelled within 48 hours of a confirmed booking then no refund or alternate booking date shall be given.
1.19. Any refund due in accordance with these Terms and Conditions can only be made to the same debit or credit card used to make the booking, or if the card has subsequently expired, by bank transfer
1.20. You and each member of your party will be required to complete our waiver before being allowed to undertake any activities at Super Tramp.
1.21. You may only cancel an order once it has been submitted and paid, even if a confirmation email from Super Tramp is still pending.
1.22. The Super Tramp Plymouth and Super Tramp Sunderland websites may provide links to third-party websites and the products or services of third-parties. Super Tramp is not responsible and is not liable in any way for third-party content provided on or through the website. Your access or use of the third-party sites is at your own risk.
1.23. Super Tramp reserves the right to change its prices at any time. Should this occur, as much notice as is available will be given.
1.24. These terms and conditions shall be governed by and construed in accordance with English law, and any disputes relating to this disclaimer shall be subject to the exclusive jurisdiction of the Courts of England.
BOUNCE SESSION TERMS AND CONDITIONS
1. General Bounce
1.1. Participants must be aged 5 years old and over. No upper age limit applies.
1.2. Super Tramp grip-socks must be worn at all times whilst using the trampoline equipment.
1.3. Family Deal can be redeemed during General Bounce and Family Bounce sessions only. See clauses 17.0 - 17.7.
1.4. In order to redeem Super Tramp’s offer to bounce for a second consecutive hour at half price, the customer may only redeem this against full price sessions and it cannot be used in conjunction with any other offer.
2. Tots Club
2.1. Tots Club is for young children from walking age up to age four.
2.2. Each child must be accompanied and supervised by an adult aged 18+ at all times.
2.3. Super Tramp grip-socks must be worn at all times by both the participating adult and child whilst using the trampoline equipment.
3. Tots Tuesday
3.1. Tots Tuesday runs strictly during the Term Time timetable and on Tuesdays only.
3.2. Admits one child from walking age up to age four years and one supervising adult age 18+ for two hours of bouncing with one free Fruit Shoot for the child and one regular hot drink for the supervising adult.
3.3. Additional adults/toddlers can be purchased separately and include one respective free hot/cold drink.
3.4. The supervising adult may not switch part way through a session with another adult to supervise. If the supervising adult wishes to swap throughout a session, both adults must pay for individual entry.
3.5. Hot drink offer excludes pot of tea for two, syrups/flavoured shots and extras.
3.6. Super Tramp grip-socks must be worn at all times by both the participating adult and child whilst using the trampoline equipment.
3.7. No cash equivalent will be offered for the hot and cold drinks if not redeemed.
3.8. Hot and cold drinks cannot be exchanged for anything else of the same value.
3.9. All other park terms and conditions apply.
4. Super Fit & Super Circuits
4.1. Super Fit & Super Circuits are one-hour, instructor-led fitness sessions designed for adults.
4.2. Minimum age for attendance is 13 years old if accompanied by a participating adult
4.3. Super Tramp grip-socks must be worn at all times whilst using the trampoline equipment.
4.4. Before taking part in a new physical activity such as Super Fit, Super Tramp recommends that every participant receives medical advice from a doctor or healthcare consultant.
4.5. All other park terms and conditions apply.
5. SEND Session
5.1. SEND is a session strictly for children and adults with additional needs to bounce with the support of their carer or parent.
5.2. Admittance includes one free adult (18+) or carer who must be wearing Super Tramp grip-socks whilst supervising on the trampoline equipment.
5.3. No upper or lower age restriction applies to this session.
5.4. The supervising carer must display or hold a valid ID card/badge.
6. Support Session
6.1. This is an inclusive session run for SEND individuals who wish to attend and participate with friends and/or family members.
6.2. The session is open to anyone ages 5+, with one free parent or carer allowed access onto the trampolines with each customer with Special Educational Needs and Disabilities.
6.3. Super Tramp grip-socks must be worn by all at all times whilst using the trampoline equipment.
7. Family Bounce
7.1. Entrants must be a minimum of age 3 and a maximum of age 12.
7.2. One supervising adult aged 18+ is included free of charge with each child aged 4 years and under.
7.3. Please note that we require there to be a minimum of one supervising adult to every two children aged 4 years old and under.
7.4. Super Tramp grip-socks must be worn at all times whilst using the trampoline equipment.
7.5. All other park terms apply.
8. Super Sunday
8.1. Participants must be aged 5 years old and over. No upper age limit applies.
8.2. Super Tramp grip-socks must be worn at all times whilst using the trampoline equipment.
8.3. All other park terms apply.
9. Super Tramp Sunderland Academy
9.1. Academy is a tailored, instructor-led session run by British Gymnastics qualified instructors.
9.2. During sessions there are up to 10 bouncers per instructor.
9.3. Each Academy session consists of approximately 45-50 minutes of instructor-led coaching followed by ‘free bounce’ to be enjoyed afterwards by all.
9.4. Super Tramp grip-socks must be worn at all times whilst using the trampoline equipment
9.5. Academy is for children aged 5 years old and over
10. Funky Friday
10.1. This session is strictly for ages 5 and over.
10.2. Please note that the trampoline park will be darker than usual due to the ‘after dark’ nature of the event.
10.3.Please note that whilst this is a fun event, customer safety is our number one priority; we ask that all attendees bounce with care.
10.4.Please be aware that during the Funky Friday event there will be loud music played throughout the duration of the night.
10.5. Please be aware that during Funky Friday there may be strobe lighting and flash photography.
10.6. Please be reminded that children aged between 5 and 12 years must be accompanied by an adult (18+) at all times. Please note that a supervising adult is not expected to take part in any activities, and can supervise from the on-site viewing gallery and café.
10.7. Please note that our usual park Terms and Conditions still apply.
11. Group Bookings and Parties
11.1. All party bookings are to be paid in full at the time of booking. Bookings can be made online, over the phone and on-site.
11.2. A customer may make requests to add guests to a booking provided that at least 7 days’ notice is given. Requests for additional guests are subject to availability at the time of the request.
11.3. Should a customer wish to lower the number of guests then a minimum of 7 days’ notice prior to the booking date must be given.
11.4. If the number of guests drops below the minimum of 10, the customer will still be required to pay for 10 guests. No gift vouchers or alternatives shall be offered for the guests not attending.
11.5. Any requests to lower the number of guests within 7 days of the booking date will be non-refundable.
11.6. A maximum of two birthday children/free bounce vouchers will be presented per booking, where applicable.
11.7. Requests to cancel/transfer an entire booking require up to 14 days’ notice of which a full refund shall be given. If notified with less than 14 days but more than 7 days’ notice of a cancellation, the customer will be offered a date transfer or issued gift vouchers to the value paid. Any requests for full cancellation with less than 7 days’ notice will be non-refundable and no transfer or vouchers will be offered.
11.8. Should a customer wish to make amendments to their food choices, a minimum of 7 clear days’ notice must be provided. In the event that Super Tramp is required to cater for a specific dietary requirement, this must be communicated at the time of booking to ensure that these requirements are met where possible. Super Tramp must be notified of any dietary requirements no later than 7 days prior to the booking.
11.9. Failure to provide adequate notice of any changes to dietary requirements may lead to an inability to supply said requirements.
11.10. The customer shall be required to present themselves to a member of staff on arrival no later than 30 minutes prior to the confirmed bounce time. Should the party or any guests arrive late then no extra time shall be offered to those who fail to arrive at the stated start time. The latecomers shall begin their session following the necessary check-in procedures and safety briefing.
11.11. It is the responsibility of the customer and their guests to ensure that they arrive 30 minutes before the bounce time stated on the Booking Confirmation to allow sufficient time to check-in and for safety briefings.
11.12. Super Tramp reserve the right to refuse admission for any late arrival and the Company shall not be obliged to offer any refund, transfer or compensation in such circumstances.
11.13. Accompanying adult admission with school and group bookings: If teachers/leaders wish to bounce, 1 adult goes for free for every 10 children ages 5 and above.
12. Tots Parties
12.1. Tots Parties are strictly for children from walking age to 4 years old. Usual ‘Tots Club’ terms and conditions apply.
12.2. One supervising adult (age 18+) is admitted free of charge for each child under five; this must be the same adult and the supervising adult cannot be swapped half way through the session.
12.3. There must be a minimum of one supervising adult for every two children.
12.4. Tots Parties include an age appropriate Party Snack Box instead of pizzas or hotdogs which are offered to those aged five years old and upwards.
12.5. Super Tramp grip-socks must be worn by both the participating adult and child at all times whilst using the trampolines.
12.6. Super Tramp grip-socks are not included in the package and must be purchased at reception for £2 per pair for any party attendees who do not already own a pair of Super Tramp grip-socks.
12.7. Tots Parties can only be held during timetabled Tots Sessions.
12.8. Clauses 11.0-11.9 also apply.
13. Family Bounce Parties
13.1. Family Bounce parties are strictly for children aged a minimum of 3 years old and a maximum of 12 years old.
13.2. All children aged 3 and 4 years old must be supervised by an adult aged 18 or over. The supervising adult is admitted entry free of charge. The supervising adult must be the same adult throughout the session and may not swap with another adult part way through a session.
13.3. There must be a minimum of one supervising adult for every two children aged 3 and 4 years old.
13.4. Our standard party packages apply to this session; Wallaby, Kangaroo and Boomer. Tots party packages are not valid during Family Bounce parties.
13.5. Party Snack Boxes are available during Family Bounce parties, as well as pizzas and hot dogs.
13.6. One food choice must be made between pizzas, hot dogs or party snack boxes.
13.7. Family Bounce parties can only be held during timetabled Family Bounce sessions.
13.8. A private dodgeball game is not included in our Family Bounce party packages due to this area being used as a toddler space.
13.9. Clauses 11.0-11.9 also apply.
14 SEN Parties
14.1 SEN Parties can only be held during our 17:00 – 18:00 timetabled Support Session on Sundays (Term Time and School Holidays).
14.2 Choice of three packages available at peak price list (Wallaby £14pp, Kangaroo £18pp, Boomer £24pp).
14.3 Certain features of the party can be opted out of at the request of the party holder (i.e. no birthday shout-out required or no dodgeball game wanted).
14.4 No price reduction is offered if party features are excluded at the request of the customer.
14.5 Minimum of 10 party guests.
14.6 One supervising adult or carer is included free of charge for every guest with additional needs.
14.7 Any friends/family without additional needs can come as party guests.
14.8 Super Tramp grip-socks must be worn by all party goers including supporting adults and/or carers.
14.9 Usual Support Session Ts & Cs apply.
14.10. Clauses 11.0-11.9 also apply.
15. Gift Cards
15.1. Super Tramp Plymouth and Super Tramp Sunderland (collectively herein called Super Tramp) Gift Cards/Vouchers can be used to purchase goods or services at Super Tramp or online at www.supertrampplymouth.co.uk or www.supertrampsunderland.co.uk.
15.2. Protect this card and treat it as cash; lost, stolen or damaged cards will not be replaced.
15.3. You must be present with your Super Tramp Gift Card when you make purchases at Super Tramp.
15.4 This gift card will expire 12 months after purchase, without notice, and any remaining balance will be non-refundable.
15.5. Gift Cards can be activated with a minimum value of £10 and maximum value of £100.
15.6. This card cannot be exchanged for cash. No change or cash refunds will be given, but any balance remaining on the card may be applied to future purchases, provided that the card has not expired.
15.7. Please retain this gift card as the balance can be topped-up if desired.
15.8. In the event of any dispute, the decision of Super Tramp is final.
15.9. Super Tramp reserves the right to amend these Terms and Conditions without prior notice.
16. Family Deal
16.1. Family Deal is available in General Bounce and Family Bounce only.
16.2. Family Deal strictly admits either two adults and two children OR one adult and three children.
16.3. The attending adult(s) must be aged 18 years or older.
16.4. Children must be aged 5 - 17 years old (General Bounce) or 3-12 years old (Family Bounce).
16.5. Booking places cannot be transferred from adult to child, or child to adult. This means that a child cannot bounce instead of an adult or vice versa.
16.6. If a bouncer (child or adult) does not wish to take part and use their place within the booking, this cannot be exchanged or refunded.
16.7. Additional bouncers (child/adult) must pay the standard general bounce entry price of £10 per person.
17. After School Club
17.1. A maximum of four After School Club tickets can be purchased per booking.
17.2. Entrants must be aged between 5 and 17 years old.
17.3. Children aged between 5 and 12 years old must be accompanied by a responsible adult aged 18 or over. Children aged 13-17 can attend without a supervising adult subject to a valid waiver signed by a responsible adult. Waivers must be signed by a supervising adult aged 18+ for those under the age of 16. Bouncers aged 16 and 17 can sign their own waiver.
17.4. Package 1 - Bounce and Hot Dog Meal Deal: includes 1 x one-hour bounce, one hot dog and one small Slush Puppie.
17.5. Package 2 - Bounce & Merchandise Deal: includes 1 x one-hour bounce and one merchandise goodie bag. **Merchandise bag consists of a drawstring bag and two free gifts.
17.6. The supervising adult does not receive a meal or merchandise deal.
17.7. After School Club cannot be used for birthday parties.
18. Family Bounce After School Club
18.1. A maximum of four Family Bounce After School Club tickets can be purchased per booking.
18.2. Entrants must be a minimum of age 3 and a maximum of age 12.
18.3. One supervising adult aged 18+ is included free of charge with each child aged 3 and 4 years.
18.4. The free adult may only participate in the bounce and does not include a meal or merchandise deal.
18.5. Please note that we require there to be a minimum of one supervising adult to every two children under the age of 5 years.
18.6. Package 1 - Bounce and Hot Dog Meal Deal: includes 1 x one-hour bounce, one hot dog and one small Slush Puppie.
18.7. Package 2 - Bounce & Merchandise Deal: includes 1 x one-hour bounce and one merchandise goodie bag. **Merchandise bag consists of a drawstring bag and two free gifts.
18.8. Family Bounce After School Club cannot be used for birthday parties.
SUPER TRAMP PASSES TERMS AND CONDITIONS
19. The 14-Day Pass
19.1. Valid for 14 one-hour jump sessions from point of activation.
19.2. Valid for 14 consecutive days from point of activation, inclusive of the day of activation.
19.3. The 14 day pass is considered activated once redeemed for the first use.
19.4. Entitles pass-holder to a maximum one-hour bounce per day, per pass-holder.
19.5. Valid in General Bounce sessions only; excludes classes, parties and all other activities.
19.6. Super Tramp grip-socks are not included with the pass.
19.7. No cash equivalent.
19.8. Non-transferable; the Super Tramp 14-Day Pass can be redeemed by one customer, the pass-holder, only.
19.9. Super Tramp Sunderland reserves the right to remove any customers’ 14-Day Pass if any of the above rules are contravened.
19.10. The Pass must be activated within 12 months from date of purchase.
20. The 30-Day Pass
20.1. Valid for 30 one-hour jump sessions from point of activation.
20.2. Valid for 30 consecutive days from point of activation, inclusive of the day of activation.
20.3. The 30-Day Pass is considered activated once redeemed for the first use.
20.4. Entitles pass-holder to a maximum one-hour bounce per day, per pass-holder.
20.5. Valid in General Bounce sessions only; excludes classes, parties and all other activities.
20.6. Super Tramp grip-socks are not included with the pass.
20.7. No cash equivalent.
20.8. Non-transferable; the Super Tramp 30-Day Pass can be redeemed by one customer, the pass-holder, only.
20.9. Super Tramp Sunderland reserves the right to remove any customers’ 30-Day Pass if any of the above rules are contravened.
20.10. The Pass must be activated within 12 months from date of purchase.
21. The Summer Holiday Pass
21.1. Valid during the ‘Summer Holidays’, as stated on the sunderland.gov.uk website.
21.2. Maximum two-hour jump session per day, per pass-holder.
21.3. Valid in General Bounce sessions only; excludes classes, parties and all other activities.
21.4. Super Tramp grip-socks are not included with the pass.
21.5. No cash equivalent.
21.6. Non-transferable; the Super Tramp Summer Holiday Pass can be redeemed by one customer - the pass-holder - only.
21.7. Super Tramp Sunderland reserves the right to remove any customers’ Summer Holiday Pass if any of the above rules are contravened.
21.8. The Pass must be activated within 12 months from date of purchase.
22. SuperFit Pass
22.1. Valid for unlimited SuperFit and SuperCircuits sessions for 30 consecutive days from the date of activation.
22.2. The Pass is considered activated once redeemed for the first use.
22.3. Valid in SuperFit and SuperCircuits sessions only; excludes classes, parties and all other activities.
22.4. Super Tramp grip-socks are not included with the pass
22.5. No cash equivalent.
22.6. Non-transferable; the Super Tramp Super Fit Pass can be redeemed by one customer, the pass-holder, only.
22.7. Super Tramp Sunderland reserves the right to remove any customers’ Super Fit Pass if any of the above rules are contravened.
22.8. The Pass must be activated within 12 months from date of purchase.
23. Fitness Class Multi Pass
23.1. Fitness Class Multi Pass entitles the pass-holder to five SuperFit or SuperCircuits sessions at Super Tramp Sunderland.
23.2. The Pass must be fully redeemed within 3 months from date of purchase.
23.3. Any un-used sessions that are not redeemed within three months will therefore expire and cannot be redeemed, exchanged, refunded or transferred into gift vouchers.
23.4. The Pass can be redeemed by the pass-holder only and cannot be transferred for use by another person.
23.5. No cash equivalent
23.6. Super Tramp Sunderland reserves the right to remove any customers’ Fitness Class Multi Pass if any of the above rules are contravened.
23.7. Super Tramp grip-socks are not included with the pass.
24. Tots Pass
24.1. Valid for unlimited entry to Tots Club sessions for 30 consecutive days from date of activation.
24.2. The Pass is considered activated once redeemed for the first use.
24.3. The Tots Pass is valid only for the same adult and same child throughout the validity period; it cannot be redeemed by any person other than the pass-holder.
24.4. Valid in Tots Club only; excludes all other activities including, but not strictly limited to, Tots Tuesday sessions.
24.5. Super Tramp grip-socks are not included with the pass.
24.6. No cash equivalent.
24.8. Any unused sessions that are not redeemed within the 30 days cannot be exchanged, refunded or transferred into gift vouchers.
24.9. Super Tramp Sunderland reserves the right to remove any customers’ Tots Pass if any of the above rules are contravened.
24.10. The Pass must be activated within 12 months from date of purchase.
25. Gift Tin Passes
25.1 Gift Tin vouchers can be redeemed at any Super Tramp Park.
25.2 Lost, stolen or damaged cards will not be replaced unless it has a valid code on the back which proves purchase and bounces still remaining on it.
25.3 You must be present with this voucher when you want to redeem entries to Super Tramp.
25.4 The gift card will expire 12 months after purchase, without notice, and any remaining entries remaining on the voucher after this date will not be refunded and cannot be redeemed.
25.5 The card cannot be exchanged for cash. No change or cash refunds will be given.
25.6 The number of entries to a Super Tramp Park that this card permits is stated on the front of the card. The remaining number of bounces (if a multi-pass) are indicated on the back.
25.7 Gift Tin Passes can only be redeemed in General Bounce Sessions.